Terms of service

1. Who we are and the service

vouchcash (the "Service") is operated by Mifalei Shlomo (the "Company"). A buyer loads an amount in advance by bank transfer, receives a digital payment voucher, and passes it to a seller who redeems it.

The Service is not a bank and does not issue bank cheques. A voucher is not a security and is redeemable only through the Service.

2. Loading and activating a voucher

A voucher is created in the "awaiting funds" state. It cannot be redeemed until two Company staff members manually confirm that the exact amount arrived in the bank account given to the buyer.

State the voucher number in the transfer reference. A transfer of a different amount, or without a clear reference, may leave the voucher inactive. In that case the Company will contact you and return the money received.

3. Fees and cashback

A redemption fee of 1.75% of the voucher amount is deducted from the amount transferred to the seller. The buyer earns 1% cashback on the voucher amount once the redemption has actually completed. Rates are shown before redemption and the seller accepts them explicitly.

The Company may change the rates with prior notice. A change does not apply to a voucher already activated.

4. Redemption and validity

The seller checks the voucher's coverage, accepts the fee and the net amount, and the Company transfers the net amount to the bank account the seller provided. A transfer counts as completed only once it was actually made and confirmed in the admin dashboard.

A voucher has a limited validity shown on it. An unredeemed expired voucher is returned to the buyer on request, less bank transfer charges if any.

5. Cancellation and refund

A buyer may cancel an active, unredeemed voucher and ask for a refund to the bank account they provided. A voucher being redeemed cannot be cancelled until the process completes or fails.

6. Liability and limits

The Company is not a party to the transaction between buyer and seller and is not responsible for the quality of what was bought. Disputes are resolved between the parties.

The Company may block a voucher or account on suspicion of misuse, money laundering or fraud. Blocking a voucher requires approval of two admins.

The Company's liability is limited to the relevant voucher amount, to the extent the law allows.

7. Account and security

You are responsible for the accuracy of the details you provide, including your bank account, and for keeping your password safe. Tell us immediately about suspected unauthorized use.

8. Governing law

These terms are governed by Israeli law. The competent courts in Israel have exclusive jurisdiction.

9. Contact

Contact: vouchcash@gmail.com.